The Incorporation of Service-Learning into a Management Course: A Case Study of a Charity Thrift Store

(1) Background: A charity thrift store commonly takes on employees with disabilities, but such a business model creates many challenges to overcome, as will be described. This research focuses the satisfaction of individuals taking service-learning courses. (2) Methods: The five management functions are planning, organization, leadership, coordination, and control. Service-learning students learn theory apply in practice. To test quality their learning, reliability analysis, descriptive statistics, T-test were carried out using questionnaire survey method. (3) Results: First, there is need for education, training, process improvements internal staff. Then, efforts must made improve customers’ perception store, e.g., via beautification. Beyond that, institutional promotion may an option, social media posting suggestions. Finally, real serving experience enables those training engage critical self-reflection. results show that most satisfied seeking work care, rather than retail, all at least somewhat provided. Significant differences observed related students’ gender identity. (4) Conclusions: Students’ self-reflections can enhance self-growth problem-solving skills. Additionally, this course awakens respect among disabilities. After reviewed, college willing continue participate service-learning. offers sustainable by supplying steady stream trained workers stores.